1. Introduction
We Help Book ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at wehelpbook.com and our SMS-based services.
By using our services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We may collect the following types of information:
- Contact information: Name, phone number, and email address when you interact with our chat widget or contact us directly.
- Usage data: Information about how you interact with our website, including pages visited and time spent.
- SMS opt-in data: Phone number and consent status when you choose to receive SMS communications from us.
- Communication data: Records of SMS messages sent and received through our service.
3. How We Use Your Information
We use the information we collect to:
- Deliver missed-call text-back messages and booking confirmations
- Send appointment reminders and service updates via SMS
- Notify business owners of missed calls and customer responses
- Respond to your inquiries and provide customer support
- Improve our website and services
4. SMS Opt-In Data & Third-Party Sharing
We do not sell, share, or disclose your SMS opt-in data or phone number to any third parties for marketing or promotional purposes.
Your phone number and SMS consent information are used solely to deliver the communications you have agreed to receive from We Help Book. We will never sell, rent, or share your mobile number or opt-in data with advertisers or third-party marketers.
We may share your information only in the following limited circumstances:
- Service providers: With trusted technology partners who assist in delivering SMS messages on our behalf, under strict confidentiality agreements.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
You have the following rights regarding your personal information:
- Opt out of SMS: Reply STOP to any SMS message at any time to unsubscribe. You will receive a final confirmation message and no further SMS will be sent.
- Access & correction: You may request access to or correction of your personal data by contacting us at [email protected].
- Deletion: You may request that we delete your personal information, subject to legal retention requirements.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Website: wehelpbook.com
- Email: [email protected]